Canada updates pre-arrival services to help newcomers settle during COVID-19 - Canada Visa & Immigration
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Canada updates pre-arrival services to help newcomers settle during COVID-19

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Canadian newcomer service provider organizations are now delivering Canada pre-arrival services and settlement and re-settlement services by phone, email or video to further assist newcomers to the country. Canada pre-arrival service provider organizations (SPOs) are also following local health authority guidance to make plans for safely reopen their offices.

Many SPOs are focusing on delivering critical services while offering non-critical services (like remote language training) by telephone, email or online.

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Canada pre-arrival services can help you to

  • prepare for your move to Canada
  • get your education, work experience and credentials recognized in Canada
  • connect with employers to find a job
  • connect with free services after you arrive in Canada

You may pre-qualify for a Canada immigration program.

Canada pre-arrival services SPOs help Canadian newcomers to:

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  • look for a job
  • get a language assessment
  • register for language classes
  • find a place to live
  • fill out forms and applications
  • sign up your kids for school
  • learn about community services

You can use the IRCC’s Canada pre-arrival services search tool Find free newcomer services near you on its website to find Canada pre-arrival services nearest to where you intend to settle or have settled.

canada pre-arrival services

ISPOs providing Canada pre-arrival services

Below are some of the organizations that you can contact to help you with Canada pre-arrival, settlement or re-settlement services.

Active Engagement and Integration Project

This project offers in-person services in China, and online services globally, such as:

  • general information about living in Canada
  • orientation to education, health care, housing and transportation in Canada
  • needs assessment
  • referrals to community services

Languages of service: English, French, Cantonese and Mandarin.

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Planning for Canada

The program offers in-person services in India and the Philippines, as well as online services globally, including:

  • general information about living in Canada
  • orientation to education, health care, housing and transportation in Canada
  • needs assessment
  • referrals to community services

Languages of service: English, French and other local languages.

Next Stop Canada

This organization offers online services globally, including:

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  • general information about living in Canada
  • orientation to education, health care, housing and transportation in Canada
  • needs assessment
  • referrals to community services
  • specialized programming for youth between 12 to 19 years old, such as connections to youth mentors

Languages of service: English, French, Arabic, Bengali, Cantonese, Farsi, Hindi, Kurdish, Mandarin, Romanian, Russian, Spanish, Tagalog and Urdu.

Services for Francophone communities and French-speaking newcomers

Connexions Francophones

This program offers in-person services in Morocco and online services globally. If you want to live in a Francophone community in Canada, they can help you with:

  • information and orientation
  • connections with Francophone local organizations
  • needs assessment
  • a personalized settlement plan with other links to in-Canada resources

Languages of service: French, English and Arabic.

Services for refugees

Canadian Orientation Abroad

This program offers specialized group orientation in local languages to refugees selected to resettle in Canada.

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You can access support services on-site such as:

  • child-minding
  • translation
  • interpretation
  • transportation

Languages of service: English, French and Arabic.

See also Settling in Canada as a newcomer.


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You may pre-qualify for a Canada immigration program.

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